Returns & FAQ

Returns & FAQ

We want to make sure you love your handmade items, and quality is guaranteed. Because every piece is handcrafted and individually shipped by us, all sales are final. We do not accept cancellations, exchanges, or general returns.

However, if your item arrives damaged during shipping, we will replace or refund it. For any damage claims, please provide clear, well-lit photos of the damaged item and packaging using our contact form. This quick step helps us resolve the issue as fast as possible.

Please read below for detailed policies:

Cancellations

  • Product Orders: Because items are individually handcrafted, we do not accept order cancellations once an order has been placed.

  • Donations and Tips: Donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund them.

Damaged Items Policy

If your order was damaged during transit, please contact us within 30 days of delivery. For the fastest resolution, include clear photographs of the damaged item and packaging along with your order number via our contact form.

Refund Policies

  • Product Orders: We cannot issue refunds, returns, or exchanges except in cases where an item arrives damaged during shipping and proof of damage is provided.

    • PayPal: Any refunds processed will appear in your PayPal account balance within 24 business hours.

    • Credit Card: Any refunds processed via your credit/debit card will appear in your bank account within 7 to 10 business days, depending on your bank.

  • Donations and Tips: Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.

  • Locked Messages: Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing a locked message after payment, please reach out via our contact form and we’ll be happy to help troubleshoot.

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, local payment methods or Klarna/Afterpay.

International Orders

International orders may be subject to import taxes, duties, and other customs charges. If your order includes international shipping, you will see either a pre-collected duty amount or a notice about potential import fees at checkout, depending on your location. You are responsible for any applicable import duties or fees, whether collected at checkout or upon delivery. For more details, please contact your local customs office.

Merchant of Record

Orders are handled by our Merchant of Record and technology partner, Fourthwall.com, who handle secure payment processing and order-related inquiries. [Privacy Policy] [Terms of Service]